Data Privacy Statement

Welcome to our website! The protection of information, data, and the privacy of our visitors and customers is one of our primary concern as service provider in information technology. Therefore, we do not pass on any customer data to third parties (e.g. for advertising purposes).
Please find detailed information about the collection, handling and submission of (personalized) data below.

Data Collection at Server Log Files

We're collecting information about visitors of our web services at our server log files. Information about the requested content, the date and time of access, the amount of data transferred, the Internet protocol address ("IP address") and technical information about the device of the visitor is collected. The technical information (operating system, browser software, browser version and screen resolution) do not allow us a tracking or identification of a specific visitor or person. Server access records are used for the purpose of statistically evaluating traffic flows, detecting errors and further improving our content. Once the statistic information is evaluated, the detailed data is deleted. The privacy of our visitors is very important for us. We do not pass on any such information or data to third-party providers or analytics services.

List of Personal Data collected at Customer Registration

If you decide to use our services, the following data will be collected during the customer registration or the subsequent order of services:
First name, surname, academic degree, residential address, date of birth, company name, e-mail-address, phone- and fax-number, other contact information, technical data provided by the customer (e.g. nameserver-names), credit rating, information on the nature and content of the contractual relationship, payment modalities, and payment receipts for the preservation of the contractual relationship.
In accordance with the principle of data avoidance and data parsimony, only the information required for the provision of the service and its settlement is collected and stored for the period of time required by the applicable laws.
Deletion of your customer account can be requested at any time in writing. We will respond immediately to such an application. Please note, that such deletion is only possible when you are no longer using services. Depending on the type of service you obtain from us during your business relationship, we may be required to store your customer information for a period beyond the contractual relationship.

Data Transfer for Contract Fulfilment

We use the data you provide to fulfil and process your order.

If you decide to pay by credit card, the relevant payment data for technical processing will be passed on to our payment service provider Wirecard Central Eastern Europe GmbH. This payment data does not include any personal data. Only the information necessary for payment processing (card number, expiration date and invoice amount) is transferred. According to the guidelines of the credit card companies, we are obligated to provide information (master file data, order data and payment data) to the requesting credit card company (acquirer) in the case of an appeal (for example, in the case of an objection to a booking or a rebooking order) to clarify the facts. Our principle of data parsimony is applied on such data submission. The acquirers Card Complete ServiceBank AG and American Express Austria Bank GmbH are subject to the strict requirements of the banking secrecy. Therefore, the collection and processing of any transmitted data is handled with the appropriate care. For more information, please refer to the data privacy statement of the named companies.

If you decide to pay by PayPal, the relevant payment data will be passed on to PayPal, Inc. to process your payment. Only the information necessary for payment processing (PayPal-ID, expiration date and invoice amount) is transferred. According to the PayPal-guidelines, we are obligated to provide information (master file data, order data and payment data) to PayPal Inc. in the case of a complaint (for example, in the case of an objection to a booking or a rebooking order) to clarify the facts. Information on the handling of your data by PayPal, Inc. can be found in the data protection declaration of this service provider.

If you decide to pay by SOFORT Online Bank Transfer, the relevant payment data will be forwarded to SOFORT GmbH to process your payment. Only the information necessary for payment processing by SOFORT GmbH is transferred to SOFORT GmbH. Further information on the collection and handling of your data by SOFORT GmbH can be found in the data protection declaration of this service provider.

According to the registration policies, we're submitting personal data collected at domain registrations (contact details) to the responsible Registry database operators (Registries). Please refer to our general terms and conditions (especially appendix 1) to obtain the relevant registration policies for your domain-name. The applicable data privacy statement is available at the policies of the responsible Registry. The registration policies of generic top level domains require a delayed deletion of customer data. We are obliged to store contact details collected in connection with such domain-names for another year if such domain-name is deleted or transferred to another Registrar. Please refer to our General Terms and Conditions and the applicable registration policies for further information about the delayed deletion of contact details.

Required Data Transfer (ICANN Privacy Policy Model) www.icann.org/resources/pages/model-privacy-policy-2012-02-25-en

If the customer registers a domain name, he agrees that data submitted by the customer to the ISP is transmitted to third parties for the purposes of registration and maintenance of the domain name in accordance with the provisions of ICANN (Internet Corporation for Assigned Names and Numbers) by the ISP, for example to the registries (domain registries) of the relevant gTLDs (generic top level domains) or ccTLDs (country code top level domains), to operators and users of the central Internet Whois databases responsible for your domain name, to the Internet Corporation for Assigned Names and Numbers (ICANN) as a technical coordination point for the Internet, to providers, other interested parties via Whois queries on the websites of the ISP, whois service providers and, where applicable, registrars entitled by ICANN. Information provided by the Customer to the ISP in the context of domain name queries may be passed on to ISP staff and consultants, or to ICANN upon request.

Trusted Shops® Buyer Protection

In order to enable our customers to use the Trusted Shops ® Buyer Protection and the Trusted Shops ® evaluation program, information about orders is transmitted to TRUSTED SHOPS GmbH. In addition to the order number and the e-mail address of the customer, the total amount and payment method of each order are passed on. Information on the handling of data can be found in the data protection declaration of TRUSTED SHOPS GmbH.

Information about our Newsletter

Interested parties and customers can sign-up to our monthly newsletter. The newsletter is sent in the form of an HTML message.
The privacy of our newsletter subscribers is very important to us. Therefore, newsletter messages in HTML format do not contain tracking codes or other features (e.g., user-specific images) that allow identification of the recipient when visiting our online services.

If you no longer wish to receive our newsletter, you can unsubscribe at your Customer Center
by choosing the menu item "Edit Customer Data". An unsubscribe is possible at any time.
Alternatively, you may also contact us if you don't want to receive our newsletter anymore. Please do not hesitate to contact us via the contact details described in our imprint.
As you can see from the information shown at our contact forms, the use of our contact forms and any pre-ordering options does not constitute a signup to our newsletter. We use this data exclusively for the assistance requested by you or to provide the desired information on domain names and services.

Use of Data for Information by Post

We reserve the right to send commercial information (i.e. about new Top-Level-Domains or services) to our customers by mail. Due to many positive feedbacks, we know that this is a welcome stimulus for our customers for marketing ideas and promotional activities. If you do not wish to receive any information by post, please let us know. As a customer, you are entitled to a regular invoice, which we also send you by post on individual request. Our invoices may include promotional information and information about new or revised services. If you do not wish to receive such information, please let us know.

Use of Cookies

Cookies enable website operators to provide interactive features, but also to uniquely identify users. There is no Cookie stored at the devices of visitors of our portal in general. If you use interactive features, a cookie is stored at your device to process your request. Interactive features of our online offer are: The selection of a preferred display language, the domain whois lookup, our contact form, our chat service, our feedback form, the customer signup form
Session information is stored in such cookie. You are informed about the usage of cookies when you make use of an interactive function. This cookie information is automatically deleted at the end of the browser session (usually when you close or restart your browser). The session cookie of our interactive chat is stored beyond the end of the browser session to allow you to continue your previous conversation. The cookie of our chat will be automatically deleted after 24 hours.

We also store a cookie on your device when you log-in to the password-protected Customer Center to manage your services. This is technically necessary to ensure the authorization of your access for the duration of your visit to the Customer Center. The information stored at the cookie consists of session information and your preferred display language. This cookie information is automatically deleted at the end of the browser session (usually when you close or restart your browser). You will be informed about stored cookie, when you're visiting the Customer Center. If you acknowledge this cookie note, another (permanent) cookie is stored on your device to not bother you with this information about the session cookie at future visits again.

If you arrive at our website from one of our affiliate partners, we will store the information, from which affiliate partner you have reached us, at Cookie to assign your order to an advertising affiliate partner. The cookie is automatically deleted after 30 days, regardless of an order, and does not contain any information besides the unique identification number of the affiliate partner.

In the settings of your browser you have the possibility to configure the handling of cookies. It is usually possible to delete all cookies at the end of the browser session. For more information on cookie settings, see your browser's manual, documentation, or online help.


Contact Options for Questions on Data Protection

Please do not hesitate to contact us with any questions regarding our privacy policy. All possibilities to get in touch with us can be found in the imprint. We are looking forward to your contact!