Questions and answers about domains

If your credit covers the registration of the domain, it only takes a few minutes after your order until the domain is active and available in your Customer Center. Now you can edit the DNS records or order a hosting package for your domain. Please note that it can take up to 48 hours pending on the DNS update until your domain gets accessible worldwide.

1. You already have a hosting package from us: When you already have a hosting package, no matter if it's a hosting, WordPress hosting or e-mail server package, you can setup a domain forwarding in the Control Panel with the module "Domain Redirect". You can choose between URL forwarding (the address bar of the browser shows the URL of the target) or frame forwarding (the domain name remains in the address bar, the forwarding destination is not visible to the visitor).

2. You don't have a hosting package from us: In that case you need to login to your Customer Center, to order a domain forwarding. In your Customer Center go to "Order", then select "order forwarding only" on the right or you select "order forwarding" at the tab "Main". You can choose between URL forwarding (the address bar of the browser shows the URL of the target), frame forwarding (the domain name remains in the address bar, the forwarding destination is not visible to the visitor), e-mail forwarding and a combination of the different forwarding types. Choose the needed forwarding type and click on "start order" on the right. Insert all needed information like the forwarding destination or the destination e-mail address, agree to our terms and conditions and choose "order" to place your order.

At first you need to login to your Customer Center, to change the owner information (contact details) of your domain. In the Customer Center you can find an overview of all your domains at "Purchases". At the domain you want to change select the option "edit domain data". Depending on the domain ending the most owner changes need an online confirmation (e-mail to new and old owners) or a confirmation by form.

For information on transfers, please take a look at "Domain Transfer | Provider Change". A transfer can be requested at "Order" in the Customer Center

Yes, the transfer of a domain can be different depending on the different endings. Details about the procedure of the different domain endings can be found at our "Domain Transfer info page".

First you need to login to your Customer Center. In the Customer Center you go to "Purchases" in the menu and click on you domain name. In the menu on the right side you can find "Authorisation Code", after clicking on that menu entry you can see your AuthInfo Code.