Questions and answers about e-mail

General information about e-mail accounts

How can I setup my e-mail account in an e-mail client?

The needed settings are listed in the Control Panel module "Email Manager". Open the "Email Manager", beside you e-mail address go to "Action >" and select "Mail Client Settings". In that window you can find all needed information about your e-mail account.


EXPLANATION OF THE INDIVIDUAL SETTINGS OR INFORMATION NEEDED:

Username: name@yourdomain.tld (always the complete e-mail address)
Password: Your password (you have defined during the creation of the e-mail account)

Incoming and outgoing mail server with SSL:
IMAP / POP / SMTP: the correct server name can be found in the "Mail Client Settings" of the "Email Manager" module. The server name is always equal to the name of the server on which your hosting package is located.

SMTP authentication: enable
SSL: enable
PORT for IMAP with SSL: 993
PORT for POP with SSL: 995
PORT SMTP with SSL: 25 or 587 (STARTTLS) / 465 (SSL)

General settings that have to be considered:

  • The outgoing mail server (SMTP) requires authentication.
  • Username and password are identical with POP3 / IMAP.
  • Secure Password Authentication (SPA) should never be active.


Additional information for Outlook 2013: You need to set the root folder path to "INBOX" in Outlook 2013.

I forgot my e-mail account’s password.

For security reasons the passwords are not saved in plaintext. When you have forgotten you password, you can set a new one in the Control Panel (http://yourdomain.tld/cp) of your hosting package. In the Control Panel you have to open the module "Email Manager". At the "Action >" button beside the e-mail address, you can change the password with the menu entry "Set Password".

What is the Username of my e-mail account?

The username is always the full e-mail address (e.g.: example@alldomains.hosting).

How can I create an autoresponder for my e-mail account?

To create an autoresponder the following steps are needed:

1. Open the Control Panel module "Email Manager" of your hosting package.
2. Go to "Action >" and "Settings" from the e-mail account, where you want to enable the autoresponder.
3. Select the tab "Autoresponder" and set a tick at "Enable autoresponder".
4. Enter the desired text for the autoresponder and save the settings.

In addition it is possible to specify a start and end date for the autoresponder. Simply check the corresponding tick and define a start and end date for the e-mail’s autoresponder.

Which functions are available in the Email Manager of the Control Panel?

With the "Email manager", you are able to control all settings of your e-mail accounts. With the "Email Manager" you can create e-mail accounts, configure the spam filter, set up e-mail redirects and much more. More details on the individual functions can be found here:

 Email Manager

How to setup an e-mail account in different e-mail clients:

Webmail

Is there a webmail client included in the hosting packages?

Yes, for all hosting packages, WordPress hosting packages and e-mail server packages are two webmail clients available. You can choose between "Roundcube" and "Squirrelmail".

How do I reach the webmail client?

There are different ways, how to reach the webmail client:

1. The webmail client for your domain can be reached by entering www.yourdomain.tld/up (yourdomain.tld needs to be replaced with your domain name) into the address bar of your browser.

2. In your Control Panel modul "Webmail" you can find the links to the webmail interfaces. In the "Webmail" module it is also possible to define the default webmail interface of your domain.

3. Open our website and open the menu entry "Login". Now enter your domain name in the field for "Webmail". You will get redirected automatically to the webmail interface.

Problems with sending or receiving e-mails

The sending of e-mails doesn’t work, what can I do?

At first always check your settings, like mentioned at "How to setup an e-mail account in different e-mail clients". When you get an error message when you try to send an e-mail, please forward that message to support(at)alldomains.hosting. Please include always the complete error message, which makes it easier to find the mistake and providing a solution quickly.

The receiving of e-mails doesn’t work, what can I do?

1. I can’t receive any messages: If generally no messages are received, at first always check your settings, like mentioned at "How to setup an e-mail account in different e-mail clients". When you get an error message at receiving messages, please forward us the complete error message to support(at)alldomains.hosting.

2. You can’t receive messages from some senders: In that case a too strict configured spam filter or the sender self can be the reason. Before you decrease the spam filter, you should create a whitelist entry for the sender with the "Email Manager" module. Messages from senders on the whitelist are delivered without any spam checking. To add an entry to the whitelist got to the "Email Manager", select "Action >" of the needed e-mail account and open the "Settings". At the tab "Antispam" you can add senders to the whitelist by adding entries to "Trusted contacts (whitelist)".

If after all the mentioned measures it’s not possible, to receive e-mails, please contact our support in order to examine the case in more detail.

Spam filter

I get a lot of unwanted e-mails, what can I do?

In that case the server spam filter has been disabled.

1. To enable these spam filter open the "Email Manager" of your Control Panel.
2. Click on the link "General Settings" at the top.
3. At "General antispam filter" select "Use general antispam filter".

I have enabled the server spam filter but I get many unwanted e-mails, what can I do?

In addition to the server spam filter you can enable a unique spam filter for each e-mail account. To enable these steps are needed:

1. Open the "Email Manager" of your Control Panel.
2. At your e-mail address click on "Action >" and open the "Settings".
3. To enable the spam filter, select "Yes" at "Enable antispam filter for this account" and save the settings.

You are able to define a lot of additional settings for the spam filter. You can select how messages should be handled which is no spam, might contain spam and contains spam. It is also possible to define a filter stage (1-20). The lower the value the more strictly is filtered.

I am getting unwanted email from a particular sender, what can I do?

You can create a blacklist entry for messages sent from unwanted senders.

1. Go to the "Email Manager" select "Action >" and then click "Settings".
2. Select the tab "antispam" and add the unwanted sender to the list "Blocked contacts (blacklist)". Finally save the new settings.

I don’t get messages from a particular sender, what can I do?

In that case the messages can get detected as spam because of an incorrectly configured server of the sender or any other criteria for detecting those messages as spam. In cases like that you are able to create a whitelist entry, to allow mails from that sender without any spam detection.

1. Go to the "Email Manager" select "Action >" and then click "Settings".
2. Select the tab "antispam" and add the sender to the list "Trusted contacts (whitelist)". Finally save the new settings.