Questions and answers about e-mail

For security reasons the passwords are not saved in plaintext. When you forgot your password, you can set a new one in the Control Panel (http://yourdomain.tld/cp) of your hosting package. In the Control Panel you have to open the module "Email Manager". At the "Action >" button beside the e-mail address, you can change the password with the menu entry "Set Password".

Control Panel Login

The username is always the full e-mail address (e.g.: example@alldomains.hosting).

In that case it's likely that the server spam filter has been disabled.

1. To enable these spam filter open the "Email Manager" of your Control Panel.
2. Click on the link "General Settings" at the top.
3. At "General antispam filter" select "Use general antispam filter".

In addition to the server spam filter you can enable a unique spam filter for each e-mail account. To enable these steps are needed:

1. Open the "Email Manager" of your Control Panel.
2. At your e-mail address click on "Action >" and open the "Settings".
3. To enable the spam filter, select "Yes" at "Enable antispam filter for this account" and save the settings.

You are able to define a lot of additional settings for the spam filter. You can select how messages should be handled which is no spam, might contain spam and contains spam. It is also possible to define a filter stage (1-20). The lower the value the more strictly is filtered.

You can create a blacklist entry for messages sent from unwanted senders.

1. Go to the "Email Manager" select "Action >" and then click "Settings".
2. Select the tab "antispam" and add the unwanted sender to the list "Blocked contacts (blacklist)". Finally save the new settings.

In that case the messages can get detected as spam because of an incorrectly configured server of the sender or any other criteria for detecting those messages as spam. In cases like that you are able to create a whitelist entry, to allow mails from that sender without any spam detection.

1. Go to the "Email Manager" select "Action >" and then click "Settings".
2. Select the tab "antispam" and add the sender to the list "Trusted contacts (whitelist)". Finally save the new settings.

There are different ways, how to reach the webmail client:

1. The webmail client for your domain can be reached by entering www.yourdomain.tld/up (yourdomain.tld needs to be replaced with your domain name) into the address bar of your browser.

2. In your Control Panel modul "Webmail" you can find the links to the webmail interfaces. In the "Webmail" module it is also possible to define the default webmail interface of your domain.

3. Open our website and open the menu entry "Login". Now enter your domain name in the field for "Webmail". You will get redirected automatically to the webmail interface.